Internet Sales Manager - All Locations

Location: All Locations
Type of Employment: Full Time

Purpose

Manages Internet Sales Operations within the dealership. Optimizing Internet Sales Department processes to ensure high levels of customer satisfaction.

Responsibilities

Engage Talent and Support Deal Development                                                                                  

  • Coach and support skill development and career planning; evaluate performance
  • Support internet sales professionals/account managers to strengthen key customer relationships and drive sales development through established sales process

Sales Management                                                                                                                                    

  • Execute and maintains effective Internet Sales Department processes to ensure customer satisfaction.
  • Execute and manage a customer relationship process that includes understanding of customers and practices within the AOR, expectations for prospect and customer interaction, call scheduling, and timely resolution of customer issues, to realize 100% contact after the sale and a minimum of 80% Customer Allegiance.
  • Takes the lead in sharing best practices and implementing common process throughout the Internet Sales Department and up through organization leadership.
  • Collaborate with Director of Sales/Region Managers to establish and execute sales goals for internet sales
  • Achieve budgeted sales, market share and financial objectives that align with and support the company strategy on complete goods inventory and pricing.
  • Ensure, and hold sales professionals accountable to complete accurate paperwork for all internet sale transactions.

Tactical Planning                                                                                                                                        

  • Create annual Internet Sales Department goals and budget in alignment with the organization’s financial and operational objectives.
  • In collaboration with Marketing Manager, develop Sales Department marketing plan and review progress monthly to ensure achievement of departmental goals while realizing a minimum of 40% market share.

Experience, Education, Skills and Knowledge

  • 3 to 5 years’ experience in sales with comprehensive understanding of Small Ag & Turf equipment dealer operations, business systems, and sales support tools.
  • One year of prior management experience or demonstrated willingness and ability to learn management techniques
  • Ability to develop and motivate others through coaching, knowledge-sharing and modeling
  • Ability to communicate effectively one-on-one, within a group, and across the organization
  • Good understanding of financial principles relative to Sales Department operations.
  • Experienced with John Deere and competitive products.
  • Analytical ability to understand root cause issues and interpret internal reports
  • Ability to set performance goals and deadlines with the knowledge of how to attain them.
  • Bachelor’s Degree or equivalent experience

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