Receptionist - Fairfield, ME

Location: Fairfield, ME
Type of Employment: Full Time

United Ag & Turf NE is a John Deere Dealership with multiple locations across the Northeast. United Ag & Turf NE serves customers in a variety of industries such as commercial, construction, agricultural, as well as consumers. United Ag & Turf NE strives for exceptional customer experience throughout all our locations and departments including parts, sales, service, and transportation.

Purpose:

 To increase customer satisfaction and experience by assisting store personnel by providing support for in-bound customer calls, text messages, & emails for products and services offered through the dealership.

Responsibilities:

  • Direct customers to the appropriate department timely manner via telephone, email, and other communication methods.
  • Serve as an internal resource for dealership employees to assist in providing customers with timely and accurate information.
  • Take responsibility to ensure customer interactions always result in a positive experience.  
  • Make outgoing calls in support of dealership department initiatives (Sales, Parts, Service, Integrated Solutions)
  • Maintain a clean work area and perform work in a neat and orderly fashion.
  • Follow all safety rules and regulations in performing work assignments.
  • Complete all reports and forms required in conjunction with work assignments.

Experience, Education, Skills and Knowledge:

  • Outstanding customer service and communication skills
  • Ability to use standard desktop applications such as Microsoft Office and internet functions.
  • Ability to use the dealer business system and other programs specific to the position.

Benefits:

  • Competitive Pay
  • 401K with company match
  • Health Insurance
  • Paid Holiday and Paid Time Off

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