Customer Service Advisor

Customer Service Advisor

Customer Service ADVISOR 5.2
In our effort to be your first choice for parts, attachments, and service support, we are pleased to offer you the ability to purchase a John Deere Customer Service ADVISOR. A subscription to Customer Service ADVISOR 5.2 grants you access to much of the same technical and diagnostic information used by our Dealer Technicians.
Definition:
Service ADVISOR is a computer-based database of Operator, Diagnostic, and Technical manuals for John Deere Agricultural, Turf, Utility and Commercial Worksite Products. Additionally, it allows users to connect to machines with an Electronic Data Link (EDL) to clear and refresh codes, take diagnostic readings, and perform calibrations. Incremental data updates ensure the most up-to-date information is available to keep your equipment up and running. More information located at Deere.com/repair.
Questions to Consider:
  • Do you perform the majority of your own equipment repairs?
  • Are your technicians skilled enough to utilize an electronic diagnostic tool?
  • How often do you need to access technical or diagnostic information?
Note: Access to Service ADVISOR for Customers does not authorize or permit customers to perform warranty repairs on their equipment.
Customer Service ADVISOR 5.2 Capabilities:
  • Not all of the features that dealers have access to in Service ADVISOR will be available to customers.
  
Feature Customer Capability
Access Owner's and Technical Manuals Yes
Look up diagnostic codes Yes
Machine diagnostic connectivity with EDL Yes
Perform machine calibrations that require EDL Yes
Reprogram Machine Controllers No
Access Dealer Technical Assistance Center No
Utilize Service ADVISOR Remote No
Pricing:
Starting at $8,500 for the first year.
**Includes: Computer, connection cables, software, onsite initial setup, and phone support package.
Customer Service Advisor Request:
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Customer Service Advisor